We're here to answer your support questions. Check out our docs and FAQs for answers to common issues.


Our Docs are the best resource to learn how to get started, as well as perform basic tasks such as importing, restoring, or exporting data, connecting your application, or configuring your Neo4j instance.



We update our status page every time there is an incident or outage affecting a group of users or a specific service.


Opening a support ticket is the fastest way to get a response to your support question. You can do it from our admin interface directly or sending an email to

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General feedback about our product can be sent to

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Frequently asked questions
Can I use GrapheneDB for free?
You can evaluate GrapheneDB for free by signing up and creating a trial database. The trial period is 14 days. You can read more on trial databases
Are there any extra hidden costs?
There are no hidden extra costs like on-time setup or cancellation fees and we don't charge for support or data transfer (unlimited).
What versions do you host?
You can have as many paid databases in your account for as long as you want. Free Sandbox databases are limited to 10 per account. This limit can be increased in certain cases.
Can I take my data elsewhere?
Should you want to take your data elsewhere, databases can be exported any time. Data will be inmediately available as a download, which can be loaded into an instance hosted locally or anywhere else.
Do you offer discounts?
Non-profit and educational organizations are elegible for discounts. We also offer discounts to customers that do upfront payments. If you`d like to discuss a discount, please contact us.
Can I cancel anytime?
There is no commitment. If you want to cut your spending, you can delete paid databases any time (remember to export before!) and continue to use our Sandbox databases for free. There is no need to close your account as we only charge for running paid databases.
How does billing work?
You can create and delete databases as you need, as prices are prorated by the day. At the end of every month, spending will be calculated based on how many days each of your databases has been running and collect one single payment from the card on file or prepaid funds on the account.
Are there any limits?
GrapheneDB does not enforce any artificial limits on data transfer, bandwidth or concurrent connections.

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